Job Opening

Customer Care Specialist

Job Type Full-Time
Date Posted 2018-07-04
Job Location Lipa City, Batangas
Company Information Alorica Philippines
2nd Floor SM Lipa
Ayala Highway
Lipa City, Batangas
Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.
Job Description • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Qualifications • At least 18 years old and have excellent English communication skills
• Must have completed high school
• Customer service, collections or sales experience in a call center industry is preferred but not required
• Have working knowledge of computers and the Internet, and able to type at least 25 words per minute
Compensation 15000 - 20,500
Number of Job Opening 99
Highest Education Attainment At least Highschool Graduate

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