Job Opening

CONCENTRIX NUVALI LAGUNA invites you to be among our world-class Call Center Representatives - Open to HIGH SCHOOL graduates with customer-facing work experience

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Entry Level
Date Posted 2021-11-25
Job Location Santa Rosa City
Company Information CONCENTRIX Philippines
Santa Rosa City, Laguna
CONCENTRIX Philippines wins ‘Best Company to Work For’. The company was recognized for adoption of global best practices in staff engagement, talent development, and career advancement. We are an organization like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

• Be part of the Largest Private Employer in the Philippines
• Work with the best and brightest business minds in the industry
• Find fulfillment in your work as you see the merits of your efforts directly impacting the business every day
• Educational assistance program
• ICT-BPO Hall of Fame Awardee
• Fortune Most Admired company for 9 consecutive years
• 2020 BPO Company of the Year
• PEZA Hall of Fame awardee
• Half of the top 50 Fortune 500 companies are our clients
Job Description CONCENTRIX is a multinational company where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and promote the ability to explore the many career paths CONCENTRIX has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us - a job you will enjoy and be proud of. JOB RESPONSIBILITIES • communicate with customers in a courteous, friendly and professional manner using agreed procedures • listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • maintain basic knowledge of client products and/or services BENEFITS • very competitive salary • meal and transportation pay • rice allowance • night differential • account incentives • sick and vacation leaves • educational assistance • retirement plan • annual appraisal and bonuses • comprehensive health plan for you and your loved ones • clean, safe & modern working environment
Job Qualifications CANDIDATE PROFILE
• 18 years old or above
• computer literate
• must be fluent in ENGLISH
• committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

• at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12) with more than 6 months of experience in any customer-facing work such as cashiers, waiters, sales, teachers, service crew, internship dealing with customers, etc.
• for those without customer-facing experience, you should have completed second year college without any back subjects
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• call center experience is an advantage but NOT REQUIRED

NOTE: For applicants falling under the new K-12 curriculum, you should be graduates of SENIOR HS because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.
Number of Job Opening 100
Highest Education Attainment At least Highschool Graduate

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